Refund policy

No Returns

We have a no return policy. We apologize for any inconvenience this may cause. Due to Government regulations on the shipment of plants from one state to another we are unable to offer returns. This is widely due to the impact of various regional pests and plant diseases which can spread quickly from one region to another which may be more sensitive to the local agriculture. 

You can always contact us for any question relating to the products you received at funcoastplantnursery@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately (within 24 hours of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement plant or refund if necessary. We require photos of damaged packaging from the shipping company or dead on arrival plants that were within severely delayed packages. 

Exchanges
As we are unable to allow a return, we are additionally unable to accept an exchange. Please contact us relating to your concerns with the plant and we will work with you to ensure you are satisfied with your purchase. 

European Union 14 day cooling off period 

Our services are intended buyers within the United States. This is to comply with licenses, regulations, and inspections needed for domestic product sales. at this time, we do not offer international orders. All orders mistakenly placed will be cancelled and refunded to the buyer. 

Refunds
We will notify you once we’ve inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at funcoastplantnursery@gmail.com.  Requests must include photos of the original packaging, plant damage, and/or the shipping packaging failure if it is identifiable. Requests without photo evidence of the issue will not be approved as photos are required for shipping insurance claims.